Dental care, intelligently automated.
The AI front desk for your practice. Ivy answers every call 24/7, books appointments, recovers cancellations and triages emergencies — so your team can focus on patients in the chair.
- • Deploys in ~2 weeks
- • Works with your practice management system
- • Australian-trained voice
An AI operations layer for every part of the practice.
Four connected capabilities that quietly run the front desk, so your team can focus on care.
Ivy answers every call. 24/7. Books on the spot.
Your 24/7 AI receptionist takes bookings, reschedules and answers pricing questions in natural conversation — even when the front desk is closed.
- Natural Australian voice, trained on dental workflows
- Books directly into your calendar in real time
- Handles unsure callers who don't know which treatment they need
A self-filling schedule that keeps chairs full.
Automated recall, waitlist backfill on cancellations, and follow-up rebooking — all handled by Ivy in the background.
- 48h + 2h SMS reminder cadence
- Instant waitlist backfill on cancellations
- Overdue patients proactively offered a slot on their next call
- 48h reminder sent · 12 patients
- 2h reminder sent · 8 patients
- Cancellation backfilled: Jordan Mehta → 2:00pm
- Recall prompt scheduled for 4 overdue patients
Genuine emergencies never wait for morning.
Ivy applies your clinical triage criteria to every after-hours call — routing true emergencies to the on-call dentist and booking routine callers normally.
- Pain + swelling + trauma decision framework
- Escalates to the on-call dentist with a call summary
- Transparent reasoning attached to every decision
Every enquiry answered — instantly.
Pricing, opening hours, insurance, treatment questions — Ivy handles them in seconds via voice or SMS, freeing your team from repetitive calls.
- Consistent, on-brand answers your team would give
- SMS quotes and confirmations sent automatically
- Every interaction logged to the patient record
Built to move the numbers that matter.
Figures below are illustrative of Fernhill Dental's intended performance and typical dental-practice benchmarks — not verified client outcomes.
Every inbound call answered — day, night, weekends.
From 18% to 11.9% with layered AI reminders.
Revenue previously lost to missed calls and cancellations.
Of calls handled fully by Ivy — no human handoff needed.
One platform, shaped for dental.
General Dentistry
Appointment-heavy workflows with recall reminders, treatment plans, and integrated patient comms.
Orthodontics
Multi-visit care plans, retainer follow-ups, and long-cycle rebooking automated end to end.
Cosmetic & Whitening
High-intent enquiries answered instantly with tailored quotes and consult bookings.
Paediatric Dental
Warm parent-facing voice with reminders shaped around school hours and check-up cycles.
Endodontics
Urgent referral triage with structured intake so specialists see prepared patients.
Multi-site Groups
One AI front desk across every location, with per-clinic calendars and reporting.
See Fernhill Dental in action.
Book a free 30-minute walkthrough tailored to your practice. We'll map where AI can cut your admin, no-shows and missed calls, then hand you a clear roadmap. 100% free.