Practice Dashboard

Today, Thursday 4 Sept · Fernhill Dental Co., Brunswick VIC

−100%
0
Missed calls today (was 40%)
−34%
0%
No-show rate (was 18%)
+$4.2k
$0
Recovered revenue / month
+15
0 hrs
Hours / week freed for the team
IV
IvyVoice AI · Online

Has handled 23 calls since midnight · 96% resolved autonomously.

Voice AI connectedPractice Mgmt syncedCalendar liveWatch a live call

Today's schedule

4 chairs · 2 dentists · 6 of 18 slots remaining

Thu 04 Sep
  • 9:00
    AM
    Hannah Whitlock
    Check-up & clean · Dr Patel · Chair 1
    Chair 1
  • 9:30
    AM
    Marcus O'Sullivan
    Filling (upper R) · Dr Nguyen · Chair 2
    Chair 2
  • 10:00
    AM
    Priya RaghavanIn chair
    Scale & clean · Dr Patel · Chair 1
    Chair 1
  • 10:30
    AM
    Tom Brennan
    Crown fitting · Dr Nguyen · Chair 3
    Chair 3
  • 11:15
    AM
    Sienna ParkBooked by Ivy
    Whitening consult · Dr Patel · Chair 2
    Chair 2
  • 12:00
    AM
    Jules Carmody
    Root canal (session 2) · Dr Nguyen · Chair 1
    Chair 1

After-hours captures

Calls Ivy handled while the team was offline

  • Eli Tanaka11:42pm
    Booked check-up · Thu 2:30pm
  • Margot Hill1:17am
    Reschedule moved to Fri 9:00am
  • Daniel Owusu6:04am
    Pricing enquiry · sent quote SMS
  • Lila Brooks7:21am
    Emergency · escalated to Dr Patel

What needs attention today

Surfaced by Ivy · with reasoning

Recovered

Cancellation refilled in 4 min

Nina Park cancelled 2pm crown fit. Ivy contacted 3 waitlist patients; Jordan Mehta accepted.

AI · why: Patient had matching treatment type, was overdue 11 days, and lives 6 min from clinic.
Recall due

12 patients overdue ≥ 6 months

Ivy will offer recall during next inbound call from each. 4 already opted in this week.

AI · why: Modeled best touch-point as inbound call vs SMS (3.2× book rate).
Triage

After-hours emergency escalated

Lila Brooks (7:21am) — swollen jaw, persistent pain. Routed to Dr Patel.

AI · why: Met 2 of 3 emergency criteria: pain ≥ 7/10 + visible swelling.

Calendar & Bookings

Ivy books, refills cancellations, and offers recalls — live on the practice calendar.

Open full calendar
Mon 1
Tue 2
Wed 3
Thu 4
Fri 5
Sat 6
9:00
Hannah W.
Check-up
Dr Patel
Marcus O.
Filling
Dr Nguyen
Marcus O.
Check-up
Dr Patel
Booked by Ivy
10:00
Asher L.
Scale & clean
Dr Patel
Booked by Ivy
11:00
Jules C.
Root canal
Dr Nguyen
12:00
Tom B.
Crown fit
Dr Nguyen
Sienna P.
Whitening consult
Dr Patel
Booked by Ivy
2:00
Jordan M.
Crown fit
Dr Nguyen
Refilled live
Daniel O.
Exam
Dr Patel
3:00
Margot H.
Reschedule
Dr Nguyen
Booked by Ivy
Eli T.
Check-up
Dr Patel
Booked by Ivy
Priya R.
Scale & clean
Dr Patel

Cancellation recovery

Slot: Thu 2:00pm · Crown fit · Dr Nguyen

  1. Nina P. cancels (Thu 2:00pm)
  2. Ivy scans waitlist by treatment + overdue + distance
  3. Reached top 3 candidates
  4. Jordan Mehta accepted · slot refilled in 4 min

Recall offers on inbound calls

When an overdue patient calls for anything, Ivy proactively offers their check-up.

Marcus O'Sullivan called about pricing

"…and I notice you're 14 weeks overdue for your check-up — would you like me to book that while you're on the line?"

Accepted · Sat 9:30am