Fernhill

Emergency Triage

Ivy's decision framework · genuine emergencies vs routine calls

Inbound call · Lila Brooks
7:21am · after-hours · Ivy assessing against triage criteria
Live
  1. 1
    Pain level ≥ 7 / 10?
  2. 2
    Visible swelling, bleeding or trauma?
  3. 3
    Symptoms persisting > 12 hours?

Recall reminders

Overdue patients Ivy is actively re-engaging

  • Eleanor Whitfield11 months
    Check-up & clean
    Ivy: SMS sent · awaiting reply
  • Asher Lim8 months
    Scale & clean
    Ivy: Booked Tue 10:30am
  • Yara Haddad9 months
    Check-up & clean
    Ivy: Will offer on next inbound
  • Theo Brennan14 months
    Check-up + x-ray
    Ivy: Called · left voicemail